Shipping policy
Where will you ship to?
We ship to the 50 contiguous states of the USA including Alaska and Hawaii, as well to Puerto Rico and Canada.
What shipping carrier is used to ship my package?
We use UPS to ship orders. Shipping options include ground, 2-day, and next day. UPS will not ship to P.O. Boxes.
Where can I find my package’s tracking number, and how do I track my package?
Your tracking number will be emailed to you once your order has been shipped. To track your package, www.UPS.com using the tracking number we provide.
Do you require a signature or package insurance for deliveries?
Generally, we do not require a signature for shipment of packages. However, we may require them on larger orders at our discretion. General Rubber & Plastics is not liable for missing packages. However, General Rubber & Plastics will work diligently to resolve missing packages.
How long will it take for me to receive my package?
UPS ground delivery may take between 3-10 business days depending on location and current conditions. UPS 2-day should arrive by the third business day and UPS overnight should arrive within 2 business days from purchase. General Rubber & Plastics is not responsible for delivery delays due to inclement weather or carrier errors, but we will do our best to assist customers in these circumstances.
By what time do I need to place my order to have it processed on the same day?
You must place your order by 12:00 PM EST if you would like to have it processed on the same day. If your order is placed after this time, we cannot guarantee it will be processed that day.